|
Untitled Document
NEW Pacific Blue / Virgin Blue "pay for weight" baggage policy
How do I change or cancel my airline ticket? Can I book a hotel or flight over the phone? How do I book or search for accommodation? How can I see my reservation and/or view my profile? What are the age requirements to qualify for a child and/or infant fare? Can I book flights other than domestic New Zealand, domestic Australian and/or Tran Tasman? Can I make a reservation for another person? When do I have to pay a deposit and/or full payment? Can I provide you with my Airline Frequent Flyer numbers and/or reserve a particular seat? Do I need to provide you with my Passport Details? What booking reference information do I need to take with me when I travel? How do I know what Visas and/or Health requirements are necessary when visiting another Country? What is the checkin time required for Air Travel? What are the checkin and checkout times for the Hotel I am staying in? How do I obtain FLYBUYS when I make a booking? Do I get Airpoints or QANTAS Frequent Flyer points (or any other Airline Frequent Flyer points) on my reservations? Are my credit card details secure? What credit card can I use? How long do refunds take to receive back?
What can I do if I can't remember my confirmation number? What do I have to do should I have a special medical condition or require a special airline meal? How do I change or cancel my airline ticket? Things to know if you want to change or cancel your ticket: Many tickets can be cancelled or exchanged online. To change or cancel an airline ticket: Phone one of our free call phone numbers: New Zealand: 0800 888 282
Australia: 1800 069 379
USA/Canada: 1888 206 4515
Outside these countries please phone: +64 9 889 0101 Please Note: - Expect to pay change fees and fare difference.
- Total change fees vary depending on the type of ticket you have purchased.
- You also may be required to pay a difference in fares, if your new flight costs more than the original.
- You cannot change the name on an airline ticket or give the ticket to someone else to use.
- Passengers holding non-refundable tickets should be particularly aware of deadlines and restrictions.
- Also, you cannot exchange a ticket from one airline to another.
Can I book a hotel or flight over the phone? Yes- the cheapest way to book is via our website however if you don't want to book online you may book over the phone by calling one of our free call phone numbers:
New Zealand: 0800 888 282
Australia: 1800 069 379
USA/Canada: 1888 206 4515
Outside these countries please phone: +64 9 889 0101
One of our consultants are available from 8.00am to 6:00pm to take bookings over the phone. A service fee may apply to each service reserved. For flight bookings, your credit card will be debited within 24 hours. Funds need to be available on your card at time of booking otherwise ticketing will not take place and you may need to rebook to a higher fare level.
Click to go to top
How do I book or search for accommodation? When starting a search, click the Find Flights & Hotels button and we will search for airfares and hotels for you.
Click to go to top
How can I see my reservation and/or view my profile? You will need to login and enter your password that you selected when making your original online reservation. All reservations made have a unique reference number. Please refer to the itinerary that was emailed to you. If you need the itinerary re-sent please call us on :
New Zealand: 0800 888 282
Australia: 1800 069 379
USA/Canada: 1888 206 4515
Outside these countries please phone: +64 9 889 0101.
Click to go to top
What are the age requirements to qualify for a child and/or infant fare? For most airlines on the child's 12th birthday, they travel as an adult.In other words a: - Child: 2-11 years for the full travel period can qualify for a child fare. (there are exceptions to this- each airline controls the age requirement for children)
- Infant: 0-1 years for the full travel period. Infants are not allocated a seat and must travel on an adults lap.
Click to go to top
Can I book flights other than domestic New Zealand, domestic Australian and/or Tran Tasman? At present, this cannot be booked online, however our call centre Sales agent can tailor-make a multi-stop itinerary for you. We can offer you very competitive quotes within 24-hours. Just click here to forward an email with your requirements.
Click to go to top
Can I make a reservation for another person? Yes, you can make a booking for another person even if you are not travelling with them. When making a booking, you will be asked for the name of the person/s travelling.
Click to go to top
When do I have to pay a deposit and/or full payment?
When booking online we require full payment of your booking.
Click to go to top
Can I provide you with my Airline Frequent Flyer numbers and/or reserve a particular seat?
You will have the opportunity to add your Airline frequent flyer details in your profile. This information will be sent to the airlines concerned. We can also assist in making a seat allocation request with the airline, but we cannot guarantee this allocation will be confirmed. Enter your seat request in the special remarks area where you fill in your traveler details on the review page
Click to go to top
Do I need to provide you with my Passport Details?
Yes, for all overseas travel Passport details may be required prior to travelling. With increased security many airlines are now insisting that this information is entered into you airline reservation file at the time a reservation is made. For all overseas travel a valid passport is required to pass through airport security and customs. When flying on domestic flights (within the same country) a Passport will be required or in New Zealand and/or Australia a photo ID will suffice.
Click to go to top
What booking reference information do I need to take with me when I travel?
We provide you with an itinerary that includes all the reference details that you may require for all the services that we have reserved for you. We recommend that you carry this itinerary confirmation at all times when you travel. Gitaway Vacations also has a unique booking reference which is shown on all your documentation. This ref is only useful when communicating with us. Your service providers booking reference (including your airline etickets) have their own unique number. This is shown on the appropriate service providers voucher and should be referred to with that specific provider.
Click to go to top
How do I know what Visas and/or Health requirements are necessary when visiting another Country?
Requirements vary depending on the type of Passport that you are travelling on. It is your responsibility to check with the applicable embassy or consulate whether the destinations that you are visiting requires a visa. It is also important to include all transit points of your journey, which may also necessitate you to obtaining a visa. Please note that many countries require that your passport is valid for six months. We have provided under partners a number of sites enabling you to check out the travel and health requirements. Information is also available to assist you where to go to obtain the Visas necessary. A number of Countries have health conditions either to enter such a Country and/or travelling to other Countries. Please ensure that you check all the Countries that you intend to visit and/or return to. Travellers should also be aware that some Countries require a reentry permit and/or a transit Visa/Reentry permit. ( British Passport Holders (that may be living in NZ) require a Reentry permit to New Zealand.
Click to go to top
What is the checkin time required for Air Travel?
This can vary depending on the Airline you are travelling with. When checking in for domestic flights within New Zealand and/or Australia you should arrive at least 30-45 minutes prior to travel. Within the USA and some European Airports a minimum of 60 minutes is required . When checking in for international flights, arrive at least 2-3 hours prior to travel. We strongly recommend that you reconfirm all your checkin time requirements with each Airline that you are travelling on at least 24 hours prior to your flight. The Airlines know best and we strongly recommend that you follow their advice. It is always wise to reconfirm your actual departure time (as these may have changed from the time originally confirmed to you) at the same time and establish which Airport Terminal your flight will be departing from.
Click to go to top
What are the checkin and checkout times for the Hotel I am staying in? This can vary depending on the Hotel/Apartment that you are staying in.The standard checkin time is normally around 2-3pm. Checkout time is around 10am. Even these times can vary between Hotels/Apartments. Hotels/Apartments will not guarantee that your room will be ready when you arrive unless you have paid for an early checkin. If you are arriving early in the morning and require the hotel to have your room available then you may be required to pay for the night before. The same applies should you wish to hold your room past the Hotel normal checkout policy. Hotels will try to assist in allowing an extended stay in your room (beyond their normal checkout time) but in most instances will charge you for this privilege. Checkin and checkout times are shown with the Hotel description on our site when we have been informed by the hotel. It is not possible for us to guarantee any changes to the properties normal policies and we would recommend that you should contact the hotel/apartment direct to organise any changes that you may require to your confirmed reservation.
Click to go to top
How do I obtain FLYBUYS when I make a booking?
Only Gitaway Platinum members and SuperGold members can obtain Flybuys” points. This applies to NZ Flybuys card holders only.
Click to go to top
Do I get Airpoints or QANTAS Frequent Flyer points (or any other Airline Frequent Flyer points) on my reservations? This depends on the Airline rules relating to the fare you have purchased, please read the fare rules for the fare that you are travelling on. If you have not notified Gitaway Vacations of your airline Frequent Flyer number please call one of the numbers below. New Zealand: 0800 888 282
Australia: 1800 069 379
USA/Canada: 1888 206 4515
Outside these countries please phone: +64 9 889 0101.
Click to go to top
Are my credit card details secure?
Yes. Security is important to us, your payment transaction and credit card details are protected by us. We use MoneyDirect to handle all of our transactions. Gitaway Vacations does not retain or distribute your credit card information when you book with Gitaway Vacations
Click to go to top
What credit card can I use?
Any valid major credit card can be used, regardless of the issuing bank/organisation. It may be necessary for us to obtain a photo copy of your credit card (both sides) together with the billing address details of the card holder. For flight bookings, your credit card will be debited within 24 hours. Funds need to be available on your card at time of booking otherwise ticketing will not take place and you may need to rebook to a higher fare level.
Click to go to top
How long do refunds take to receive back?
Refunds can take up to 6-8 weeks as they are processed by the airlines.
Click to go to top
What can I do if I can't remember my confirmation number? Contact us on one of our free phone numbers:
New Zealand: 0800 888 282
Australia: 1800 069 379
USA/Canada: 1888 206 4515
Outside these countries please phone: +64 9 889 0101
Or send us an email: click here
Click to go to top
What do I have to do should I have a special medical condition or require a special airline meal? Just send us an email with your booking reference number advising us exactly what “special” requirements are necessary. Please make sure that you indicate as to which traveller needs the “special” need. Click here
Click to go to top
|
FAQ 
